Passport Delays — 29 Jun 1999

I beg to move,

That this House deplores the Government's handling of the current crisis in the issuing of passports including the untimely introduction of children's passports, the untimely introduction of a flawed computer system, the unsatisfactory manner in which the above were introduced, the failure to instruct the passport office to work around the clock to meet demand, confusion over compensation, the failure to deliver passports in time for many families who have now missed overseas trips, the failure to meet the Passport Agency's turn around target of 10 days and the great inconvenience and distress caused to the general public; and calls upon Her Majesty's Government to take urgent measures to ensure the speedy and efficient delivery of passports and that there are no further instances of UK citizens being denied overseas trips due to the combination of bad planning, inefficiency and complacency.

I beg to move, To leave out from "House" to the end of the Question, and to add instead thereof:

"acknowledges the difficult operational situation that the Passport Agency is facing and greatly regrets the inconvenience caused to the public; notes the measures that the Agency is taking to remedy the situation including the deployment of 300 additional staff, the streamlining of processes to boost productivity whilst maintaining security and the willingness of Agency staff to work seven days a week to help clear the arrears; further notes that in spite of this difficult position the Agency is meeting 99.99 per cent. of travel dates and will continue to do so throughout the summer and beyond; and agrees that it is right to introduce the policy of separate passports for children."

Question put, That the original words stand part of the Question:--

The House divided: Ayes 165, Noes 351.

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